This policy applies to purchases made from GDM Technoworld Pvt. Ltd., including KavachSaathi cards, family packs and renewals.
1. Cancellation
- You can cancel an order before it is dispatched by calling or emailing us with your order ID. You will get a full refund.
- Once dispatched, an order cannot be cancelled; see returns below.
2. Returns and refunds
- Damaged, defective or wrong card: tell us within 7 days of delivery with a photo. We will send a free replacement or give a full refund.
- Unactivated card in original condition: you may request a return within 7 days of delivery. Refund is issued after we receive the card; delivery charges are not refundable.
- Activated cards and renewals are not refundable, because the service has been started and the card is linked to your profile.
3. Refund timeline
Approved refunds are processed within 5–7 working days to the original payment method. Your bank may take a few more days to show the credit.
4. How to request
Email gdmtechnoworld@gmail.com or call +91 72730 00075 · +91 73001 00102 with your order ID, name and reason.